AI Phone Agent Feature

Transfer Calls to a Human, On Your Terms

Q: Can I limit transfers to business hours?

Yes. Turn on 'Only transfer during business hours' and your agent will only ring your team during the weekly hours you set. Outside those hours it tells the caller no one is available right now instead of transferring.

Add your own phone number and your AI phone agent will transfer the call to a real person whenever a caller asks for one, or whenever the agent can't answer a question. Fully optional, fully under your control.

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Nora AI Assistant

On call · 00:22

Hi, thanks for calling! How can I help you today?

Can I talk to a real person, please?

Of course, one moment while I transfer you.

↱ Transferring to Sales Team…

Handoffs That Work the Way You Want

Your AI phone agent handles every call itself by default, and only brings your team in when it actually matters.

Add Your Own Number

Enter any phone number in your agent settings, no telecom contract with NoraHelp needed for the transfer target itself.

Escalates Automatically

Transfers the moment a caller asks for a human, or whenever the AI can't answer a question on its own.

Business-Hours Control

Off by default: your agent transfers any time of day. Turn on "Only transfer during business hours" to skip ringing your team outside your set hours, the agent tells the caller no one is available instead.

Completely Optional

Leave the transfer number empty and your AI phone agent keeps handling every call itself, with no escalation path at all.

How Your Agent Decides When to Transfer

Set what your agent is for, and it adapts its transfer behavior accordingly.

Appointments Only

The agent focuses on scheduling and transfers directly to a team member for anything else.

Support Only

The agent tries to help using your business info first and only transfers in urgent cases.

Frequently Asked Questions

How do I set up call transfers?

Add a phone number in the 'Transfer to a Human' field in your agent's settings. Your AI phone agent will then transfer callers to that number automatically. Leave it empty to disable transfers.

When does the AI phone agent transfer a call?

Whenever it cannot answer a caller's question, or whenever the caller asks to speak to a real person.

Can I limit transfers to business hours?

Yes. Turn on "Only transfer during business hours" and your agent will only ring your team during the weekly hours you set. Outside those hours it tells the caller no one is available right now instead of transferring.

Is transferring calls mandatory?

No, it's fully optional. Leave the transfer number empty to keep every call fully automated.

Ready to Never Miss a Call Again?

Create your free AI phone agent, add your own number for transfers, and stay in control of every handoff.

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