How Can We Help You?

Your AI phone agent connects to a dedicated business phone number and answers every incoming call with natural voice AI. You give it your business details, products, services and FAQ, and it uses that knowledge to hold a real conversation and answer customers around the clock.

Yes. During the call, your AI phone agent checks your live availability and books, reschedules or cancels appointments for the caller. You get an email notification the moment a new appointment is confirmed, and everything shows up on your dashboard calendar.

No. You can get a dedicated local or toll-free number for your AI phone agent directly from your dashboard in seconds. If you already have a business number, you can connect that one instead.

Your AI phone agent naturally understands and speaks virtually any language your callers use, including English, German, Spanish, French, Italian, Portuguese and Dutch. Set a default language and it automatically detects and replies in whatever language each caller actually speaks.

Yes. Add your own phone number in the agent settings and your AI phone agent will transfer the call whenever a caller directly asks for a human, or when the AI can't answer a question and escalation is enabled. This is entirely optional, leave it empty to keep every call fully automated.

Yes. Your AI phone agent always tries to answer the caller's question itself first, using your business knowledge and FAQ, and only escalates to a human as a last resort if you've enabled it. You can toggle this escalation behavior on or off per agent.

Yes. You can set a custom agent name, greeting, choice of voice and language, and adjust its personality and tone so it sounds like part of your business rather than a generic assistant.

After registering and logging in, go to your dashboard and click "Create New Widget". Fill in your widget details, such as name, website URL and design options. Once created, copy the single line of code provided and paste it into your website's HTML before the closing </body> tag.

No. Our AI chat widget is built to be fully no-code. You only need to copy and paste one line of JavaScript into your website. Every other setting, from design to AI behavior, is managed through your dashboard.

Setting up your first AI chat widget takes just a few minutes. Register, create a widget, customize it to match your brand and add the code to your website. Your chat widget goes live immediately and starts answering visitor questions right away.

Your AI chat widget is powered by advanced GPT technology to deliver intelligent, context-aware responses. It understands complex questions across many languages and generates natural, human-sounding replies instead of relying on rigid, scripted decision trees.

Yes. You can customize the primary color, position on the page, bot name, avatar and welcome message. Higher plans also unlock custom branding options, so the widget feels like a native part of your website.

Yes. Your AI chat widget naturally understands and replies in virtually any language your visitors use. It automatically detects each visitor's language and responds accordingly, with no extra setup needed.

Yes. Your AI chat widget automatically scans your website content when it's created, and you can trigger a manual rescan anytime from the edit page. You can also provide a sitemap URL, upload a sitemap XML file, add custom knowledge base text and describe your business, so the AI answers with real, accurate information.

Yes. Choose from 7 personality types (neutral, sales-oriented, honest, empathetic, enthusiastic, technical or humorous) and 4 response tones (professional, friendly, casual or formal), so the AI communicates exactly the way your brand does.

Yes, on select plans. You can enable auto-open behavior with a configurable delay, and choose whether it applies to all visitors, desktop only, or mobile only, instead of waiting for visitors to click it themselves.

Your dashboard gives you detailed chat widget analytics per widget: total users, total messages, average messages per user, sessions, first contact and last active tracking, most-asked questions grouped by topic, and hourly activity distribution with period comparison. All data can be exported to Excel.

Yes. Our Starter plan is free forever and includes an AI chat widget and a conversation allowance, no credit card required. It's a great way to test the platform on a real website before upgrading.

We'll email you a warning as you approach your monthly call minutes or conversation limit. If a limit is reached, that feature pauses until your next billing cycle starts, unless you upgrade to a higher plan for more capacity right away.

Yes. You can upgrade or downgrade your plan anytime from your dashboard. Upgrades apply immediately, so you get more phone agents, call minutes, widgets and conversations right away, while downgrades take effect at the start of your next billing cycle.

Yes. We offer a 14-day money-back guarantee on all new paid subscriptions. If you're not satisfied within your first 14 days, contact our support team for a full refund.

We accept all major credit cards, including Visa, MasterCard and American Express, processed securely through Stripe, as well as PayPal. Every transaction is encrypted and processed through a trusted, secure payment provider.

Our AI chat widget works on any website that supports JavaScript. This includes WordPress, Shopify, Wix, Squarespace, custom-built HTML sites and virtually any other website platform.

No. Your AI chat widget loads asynchronously in the background, so it never blocks the rest of your page from loading. The script is lightweight and optimized to have minimal impact on your website's speed.

Yes. All communication is encrypted via SSL, we never sell your data to third parties, and we never store your visitors' IP addresses. You can export or delete your conversation data anytime from your dashboard. Read our Privacy Policy for full details on your rights and how we handle data.

Yes. Plans with API access include a full REST API covering your phone agents, calls with transcripts, and appointments, including booking, rescheduling and cancelling, so you can integrate NoraHelp into your own applications or custom interfaces.

We aim for 99.9% uptime and run on reliable, monitored infrastructure. Like any online service, we can't guarantee uninterrupted availability, but any scheduled maintenance is communicated in advance.