Norahelp
Login Get Started

How Can We Help You?

Find answers to the most common questions about our AI phone agent, AI chat widget, pricing and setup.

All Questions
22 articles
AI Phone Agent
4 articles
Getting Started
3 articles
Features
5 articles
Pricing & Billing
5 articles
Technical
5 articles

AI Phone Agent

How does the AI phone agent answer my calls?

Your AI phone agent connects to a dedicated business phone number and answers every incoming call with natural voice AI. You give it your business details, products, services and FAQ, and it uses that knowledge to hold a real conversation and answer customers around the clock.

Can my AI phone agent book appointments automatically?

Yes. During the call, your AI phone agent checks your live availability and books, reschedules or cancels appointments for the caller. You get an email notification the moment a new appointment is confirmed, and everything shows up on your dashboard calendar.

Do I need to buy my own phone number?

No. You can get a dedicated local or toll-free number for your AI phone agent directly from your dashboard in seconds. If you already have a business number, you can connect that one instead.

What languages can the AI phone agent speak?

Your AI phone agent naturally understands and speaks virtually any language your callers use, including English, German, Spanish, French, Italian, Portuguese and Dutch. Set a default language and it automatically detects and replies in whatever language each caller actually speaks.

Getting Started

How do I create my first AI chatbot widget?

After registering and logging in, go to your dashboard and click "Create New Widget". Fill in your widget details, such as name, website URL and design options. Once created, copy the single line of code provided and paste it into your website's HTML before the closing </body> tag.

Do I need coding skills to use the AI chat widget?

No. Our AI chatbot platform is built to be fully no-code. You only need to copy and paste one line of JavaScript into your website. Every other setting, from design to AI behavior, is managed through your dashboard.

How long does it take to set up an AI chatbot?

Setting up your first AI chat widget takes just a few minutes. Register, create a widget, customize it to match your brand and add the code to your website. Your chatbot goes live immediately and starts answering visitor questions right away.

Features & Functionality

What AI technology powers the chatbot?

Your AI chatbot is powered by advanced GPT technology to deliver intelligent, context-aware responses. It understands complex questions across many languages and generates natural, human-sounding replies instead of relying on rigid, scripted decision trees.

Can I customize the chat widget's appearance?

Yes. You can customize colors, position on the page, bot name, avatar, welcome message and personality. Higher plans also unlock custom branding options, so the widget feels like a native part of your website.

Does the AI chatbot support multiple languages?

Yes. Your AI chatbot naturally understands and replies in virtually any language your visitors use, including English, German, Spanish, French, Italian, Portuguese and Dutch. It automatically detects each visitor's language and responds accordingly, with no extra setup needed.

Can I train the chatbot on my own website content?

Yes. Your AI chatbot automatically scans up to 15 pages of your website, and you can also provide a sitemap URL, upload a sitemap XML file, add custom knowledge base text and describe your business. The AI uses all of this to answer with real, accurate information.

What analytics and insights do I get?

Your dashboard gives you detailed chatbot analytics: total conversations, messages per widget, most-asked questions, hourly activity distribution, top performing widgets and full conversation history. All data can be exported to Excel.

Pricing & Billing

Is there a free AI chatbot plan available?

Yes. Our Starter plan is free forever and includes 1 AI chat widget with 150 conversations per month, no credit card required. It's a great way to test our AI chatbot platform on a real website before upgrading.

What happens if I exceed my conversation limit?

We'll email you warnings as you approach your monthly conversation limit. If your AI chat widget reaches its limit, it pauses new replies until your next billing cycle, unless you upgrade to a higher plan for more conversations right away.

Can I change my plan later?

Yes. You can upgrade or downgrade your AI chatbot plan anytime from your dashboard. Upgrades apply immediately, so you get more widgets and conversations right away, while downgrades take effect at the start of your next billing cycle.

Do you offer refunds?

Yes. We offer a 14-day money-back guarantee on all new paid subscriptions. If you're not satisfied within your first 14 days, contact our support team for a full refund.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard and American Express, processed securely through Stripe, as well as PayPal. Every transaction is encrypted and processed through a trusted, secure payment provider.

Technical Questions

Which website platforms are supported?

Our AI chat widget works on any website that supports JavaScript. This includes WordPress, Shopify, Wix, Squarespace, custom-built HTML sites and virtually any other website platform.

Will the chatbot slow down my website?

No. Your AI chat widget loads asynchronously in the background, so it never blocks the rest of your page from loading. The script is lightweight and optimized to have minimal impact on your website's speed.

Is my data secure and privacy-friendly?

Yes. All communication is encrypted via SSL, we never sell your data to third parties, and we never store your visitors' IP addresses. You can export or delete your conversation data anytime from your dashboard. Read our Privacy Policy for full details on your rights and how we handle data.

Do you offer API access for the AI chatbot?

Yes. Our Professional, Business and Enterprise plans all include full REST API access, so you can integrate your AI chatbot into your own applications, mobile apps or custom interfaces.

What is your uptime like?

We aim for 99.9% uptime and run on reliable, monitored infrastructure. Like any online service, we can't guarantee uninterrupted availability, but any scheduled maintenance is communicated in advance.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help.

Contact Support