AI Chat Widget Feature
Teach Your Widget What Your Website Doesn’t Say
Add FAQs, policies and product details directly, so the AI can answer things that aren’t written anywhere on your site.
Knowledge Base
Fill the Gaps Your Website Leaves Open
Not everything customers ask is written on your website. Give the AI that information directly.
Free-Text Knowledge Base Field
Write in FAQs, policies, or product details in your own words, no rigid format required.
Combined With Scanned Website Content
Your knowledge base entry and your scanned website content are both used together to answer questions.
Add a Website Description for Context
A short description of your business gives the AI extra context beyond the knowledge base.
Treated as Important Information
Knowledge base entries are treated as important information the AI should prioritize when relevant.
Frequently Asked Questions
What should I put in the knowledge base?
Add anything that isn't already on your website but should still be answered correctly, such as internal FAQs, policies, or product details.
Does the knowledge base override scanned website content?
No, they work together. The AI uses your scanned website content and your knowledge base entry side by side to answer questions.
Can I include a short description of my business too?
Yes, there's a separate website description field you can fill in for extra context alongside the knowledge base.
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