AI Phone Agent Feature
Smart Call Handling That Solves First, Escalates Last
Your AI phone agent tries to solve every caller's question itself first, and only escalates as a last resort if you enable it.
Nora AI Assistant
On call · 00:27
Do you handle custom orders over 500 units?
I don't have that detail, but I can transfer you to someone who does.
↱ Transferring to Sales Team…
Tries First, Escalates Only When It Matters
Most calls end without ever needing a human, and you control what happens when one does.
Toggle Escalation On or Off
Decide per agent whether calls can ever be escalated at all.
Email, Phone and Contact Page Fallback
When escalation is off, callers still get a clear way to reach you.
Answers Before Suggesting a Callback
It genuinely tries to help first, escalation is always the last resort.
Natural, Professional Conversation Flow
Escalation feels like a natural part of the call, never a dead end.
Frequently Asked Questions
What happens if the AI can't answer a question?
It only escalates as a last resort, and only if you've enabled it, otherwise it offers a fallback like email, phone or your contact page.
Can I turn off escalation?
Yes, escalation can be toggled on or off for your agent.
What fallback options are there?
Email, phone and contact page fallback, in addition to live call transfer if you've set one up.
Does smart handling work with call transfer?
Yes, smart call handling decides when escalation is needed, and call transfer is how that escalation actually reaches your team.
Ready for Calls That Handle Themselves?
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